l111 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how l111 ("the Platform", "we", "us", "our"), accessible at https://l111.bio, collects, uses, stores, shares, and protects personal information belonging to registered players and visitors ("you", "your"). l111 is committed to handling personal data responsibly, transparently, and in accordance with the principles of data minimisation, purpose limitation, and security.

This Policy applies to all personal data processed in connection with your use of the l111 website, mobile browser interface, and all associated services including cricket sports betting, live casino games, slot machine games, fishing games, and mobile wallet payment services. It applies regardless of the device or network you use to access the platform and regardless of your country of residence.

This Policy should be read alongside our Terms & Conditions, available at /terms-conditions, which govern your overall use of the l111 platform.

2. Data Controller

l111, operating the platform at https://l111.bio, acts as the data controller in respect of the personal data described in this Policy. This means l111 is responsible for determining the purposes and means by which your personal data is processed. Where l111 engages third-party service providers to process personal data on its behalf, those providers act as data processors and are bound by contractual obligations that restrict their use of your data to the specific purpose for which it was shared.

For all privacy-related inquiries, requests, or complaints, you may contact our designated data support team at: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related communications within 5 business days.

3. Personal Data We Collect

3.1 Registration and Account Data

When you create an l111 account, we collect the information you provide during the registration process. This typically includes:

• Full legal name
• Date of birth (to verify you meet the 18+ age requirement)
• Mobile phone number (used as the primary account identifier and for two-factor authentication)
• Email address (used for account communications and password recovery)
• Preferred username or account display name
• Country of residence

3.2 Identity Verification Data

In order to comply with our anti-money laundering obligations and to verify player age, l111 may request and collect identity verification documents including:

• Government-issued national identity card (NID) number and image
• Passport biographical page image
• Birth certificate (where age verification via NID or passport is not possible)
• Selfie photograph for liveness verification purposes

3.3 Financial and Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, or Upay, l111 collects transaction-related data including:

• Mobile wallet account number used for the transaction
• Transaction reference number provided by the payment provider
• Deposit and withdrawal amounts in BDT (৳)
• Transaction timestamps
• Account balance history

l111 does not store full payment credentials such as mobile banking PINs or passwords. All payment authentication occurs directly through the relevant mobile financial service provider's own interface.

3.4 Gameplay and Betting Data

l111 automatically records data related to your betting and gaming activity on the platform, including:

• Bet history, including event, market, stake amount, odds, and outcome
• Casino and slot game session records
• Bonus and promotional offer usage
• Win and loss records by game type and time period

This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement purposes.

3.5 Technical and Device Data

When you access the l111 platform, our servers and analytics systems automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URL and pages visited on l111
• Session duration and click-path data
• Time zone and general geographic region (derived from IP address)

3.6 Communications Data

When you contact l111 customer support via email, we retain a record of your inquiry and our response. This includes the content of the message, the timestamp, and the resolution applied to your case. These records are used for quality assurance, dispute resolution, and staff training purposes.

4. How We Collect Your Data

l111 collects personal data through the following channels:

• Directly from you: Information you voluntarily provide during registration, account verification, deposit or withdrawal requests, bonus claim forms, and customer support interactions.
• Automatically during platform use: Technical and behavioural data collected by our servers, cookies, and analytics tools when you browse and interact with the l111 website.
• From payment service providers: Transaction confirmation data received from bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal.
• From identity verification partners: Where l111 uses a third-party KYC (Know Your Customer) service to assist with document verification, that provider may return a verification status and a match confidence score to l111.
• From fraud prevention systems: l111 may receive risk signals from third-party fraud detection tools that analyse device fingerprints, IP reputation, and behavioural patterns to flag potentially fraudulent account activity.

5. Legal Basis for Processing

l111 processes your personal data under one or more of the following legal bases, depending on the nature of the processing activity:

• Performance of a contract: Processing that is necessary to create and manage your l111 account, process your bets and financial transactions, and provide the platform services you have requested.
• Compliance with a legal obligation: Processing that is required to comply with anti-money laundering regulations, age verification requirements, record-keeping obligations, and cooperation with law enforcement authorities where legally mandated.
• Legitimate interests: Processing that serves l111's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Where l111 relies on your consent as the legal basis for a specific processing activity (such as sending you promotional communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. How We Use Your Personal Data

l111 uses the personal data it collects for the following specific purposes:

• To register and maintain your player account on the l111 platform.
• To verify your identity and confirm that you meet the 18+ age eligibility requirement.
• To process deposits and withdrawals via your nominated mobile wallet account.
• To record your betting and gaming activity for account management and dispute resolution purposes.
• To credit and manage promotional bonuses and free bets on your account.
• To monitor your gambling activity for responsible gaming purposes and to apply self-exclusion, deposit limits, or cooling-off periods where requested or deemed necessary.
• To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats.
• To provide customer support and to respond to your inquiries, complaints, and account queries.
• To send you transactional notifications such as deposit confirmations, withdrawal status updates, and account security alerts.
• To send you promotional communications about l111 offers and events, where you have provided consent to receive such communications.
• To analyse aggregated, anonymised platform usage data to improve the quality, performance, and user experience of the l111 platform.
• To comply with applicable legal obligations, including responding to lawful requests from government authorities.

7. Sharing Your Personal Data

7.1 Third-Party Service Providers

l111 shares personal data with third-party service providers only where necessary for the operation of the platform. These providers act as data processors on l111's behalf and are contractually prohibited from using your data for any purpose beyond the specific service they provide. Categories of service providers with whom data may be shared include:

• Payment processors: bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: KYC and age verification service providers who assist in verifying the authenticity of identity documents submitted by players.
• Fraud prevention services: Third-party risk and fraud detection platforms that analyse transaction and behavioural patterns to protect the platform from abuse.
• Game content providers: Studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier in order to initialise game sessions. These providers do not receive your full name, mobile number, or financial data.
• Cloud hosting and infrastructure providers: Secure server and database hosting providers on whose infrastructure l111's platform operates.

7.2 Legal Disclosures

l111 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where it is legally required to do so — for example, in response to a valid court order, subpoena, or legal obligation under applicable anti-money laundering legislation. l111 will, where permitted by law, notify affected users of such disclosures.

7.3 Business Transfers

In the event that l111 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

7.4 No Sale of Data

l111 does not sell, rent, license, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. This commitment applies regardless of the commercial value of the data.

8. Data Security

l111 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the l111 platform.
• Encryption of sensitive data fields (such as identity document numbers) at rest in our databases.
• Role-based access controls limiting internal access to personal data to only those staff members whose job function requires it.
• Regular security assessments and vulnerability scanning of our platform infrastructure.
• Secure deletion protocols for data that has reached the end of its retention period.
• Incident response procedures to manage and contain any data security breach in a timely manner.

While l111 takes data security seriously and maintains robust protections, no online platform can guarantee absolute security against all possible threats. You are encouraged to use a strong, unique password for your l111 account and to contact [email protected] immediately if you suspect that your account credentials have been compromised.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, to remember user preferences, and to provide analytical information to site operators. l111 uses cookies and similar browser-based storage technologies on the l111 platform.

9.2 Types of Cookies We Use

l111 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings, though disabling essential cookies may prevent the l111 platform from functioning correctly.

10. Data Retention

l111 retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of 5 years following account closure, to comply with financial record-keeping and anti-money laundering obligations.
• Identity verification documents: Retained for a minimum of 5 years following account closure or the completion of the most recent verification check, whichever is later.
• Transaction records: Retained for a minimum of 5 years following each transaction date.
• Customer support correspondence: Retained for 3 years from the date of the most recent communication in a given support thread.
• Technical and analytics data: Anonymised and aggregated after 24 months; individually identifiable technical data is deleted after 12 months.

When personal data reaches the end of its applicable retention period, l111 securely deletes or anonymises it in accordance with our internal data deletion protocols.

11. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by l111:

• Right of access: You may request a copy of the personal data l111 holds about you, along with information about how it is used and shared.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You may request that we temporarily restrict the processing of your personal data while a request for rectification or erasure is being assessed.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing (such as for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of these rights, please submit a written request to [email protected]. l111 will respond within 30 days of receiving a valid request. We may ask you to verify your identity before processing a data rights request to ensure we do not disclose personal data to an unauthorised party.

12. Children's Privacy

The l111 platform is strictly for adults aged 18 and above. l111 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered an account on l111, please contact us immediately at [email protected] so we can take prompt action.

13. Third-Party Links

The l111 platform does not contain links to external third-party websites. However, game content delivered by third-party studios (such as Evolution Gaming, Pragmatic Play, and NetEnt) is rendered within the l111 interface via embedded technology. l111 is not responsible for the privacy practices of third-party game providers and recommends that players review the privacy policies of any such providers if they have specific concerns. l111 does not transmit your full personal profile to game providers — only the minimum session data required to initialise gameplay is shared.

14. Changes to This Privacy Policy

l111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, l111 will notify registered players by displaying a prominent notice on the platform and, where possible, by sending an email to the address on file for your account.

The most current version of this Privacy Policy will always be accessible at https://l111.bio/privacy-policy. The effective date at the top of this document will be updated to reflect the date of the most recent revision. Your continued use of the l111 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which l111 handles your personal data, please contact our support team using the details below:

• Support Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Average under 2 hours for general inquiries; up to 5 business days for formal data rights requests
• Preferred Contact Method: Written email, to ensure a complete record of all privacy-related communications

l111 is committed to resolving all privacy concerns promptly and transparently. Where a complaint cannot be resolved through our internal process, you may have the right to escalate the matter to a relevant data protection authority in your jurisdiction.